• Inbound, Outbound and Blended call handling
• Outbound agent-controlled, broadcast and predictive dialing
• Full USA FTC-compliance capability
• Web-based agent and administrative interfaces
• Ability to have agents operate remotely
• Integrated call recording
• Three-Way calling within the agent application
• Scheduled Callbacks: Agent-Only and Anyone
• Scalable to hundreds of seats
• Ability to use standard Telco lines and VOIP trunks
• Open-Source GPL licensed, with no software licensing cost

Vicidial Full Features List:

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
• Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to broadcast dial to customers with a pre-recorded message
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a voicemail box per campaign if no agent is available
• Ability to set outbound CallerID per campaign
• Ability to take inbound calls grabbing CallerID
• Ability to function as an ACD for inbound and fronter/closer verification calls
• Ability to have an agent take both inbound and outbound calls in one session(blended)
• Ability to start and stop recording an agent's calls at any time
• Ability to automatically record all calls
• Ability to manually or automatically call upto two other customer numbers for the same lead
• Ability to schedule a callback with a customer as either any-agent or agent-specific
• Ability in Manual dial mode to preview leads before dialing
• Ability for agents to be logged in remotely anywhere with just a phone and a web browser
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Definable Agent Wrapup-time per campaign
• Ability to add custom call dispositions per campaign
• Ability to use custom database queries in campaign dialing
• Recycling of Busy calls at a specified interval without resetting a list
• Dialing with custom TimeZone restrictions including per state and per day-of-the-week
• Dialing with Answering Machine Detection, also playing a message for AM calls
• Multiple campaigns and lead-lists are possible
• Option of a drop timer with safe-harbor message for FTC compliance
• Variable drop call percentage when dialing predictively for FTC compliance
• Internal DNC list can optionally be activated per campaign
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing across multiple inbound or outbound Asterisk servers is possible
• Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party conferencing(with DTMF macros and number presets)
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Skills-based ranking and call routing per inbound group and campaign
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Ability for agents to select a Pause Code when they are not active
• Ability for agents to control volume levels and mute themselves
• Outbound dialing is QueueMetrics-compatible
• Web-based administration
• Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese
• Admin web pages available in English, Spanish, Greek and German

AstGUIclient Features List:

- Grabs live call info from a DB updated every second
- Displays live status of users phones and Zap/IAX/SIP/Local channels
- Displays a user-modifiable favorites panel showing hook-state of other extensions
- Allows calls to be placed from GUI and directed to phone
- Allows intrasystem calls at the click of a button
- Allows call recording at the click of a button
- Allows conference calling of up to 6 channels through GUI
- Administrative Hangup of any live Zap/IAX/SIP/Local channel
- Administrative Hijack of any live Zap/IAX/SIP/Local channel
- Administrative switch user function
- Call Parking sends calls to park ext and then redirects to phone ext
- CallerID popup with buttons to open custom web pages
- Voicemail display and button to go right to check voicemail
- Allows Blind listening of calls on Zap channels
- Allows Blind transfers of calls to specific voicemail boxes
- Allows Blind transfers of calls to intrasystem extensions
- Allows Blind transfers of calls to external numbers
Additional Features available only in the web version:
- More than 6 channels in the conference room
- Send to Voicemail directly from the inbound call popup window
- All client phone connections are shown not just the first
- Allows transfers to conferences
- Call parking with callerID