Total Calls:

1. Total number of calls processed
2. Percentage of answered calls, per run
3. Percentage of lost calls, per run
4. Multi-stint calls processed

1. Number of unanswered calls
2. Average time before disconnection
3. Minimum/maximum time before disconnection
4. Total cumulated time before disconnection
5. Average position at disconnection
6. Minimum/maximum position at disconnection
7. Disconnection causes
8. Unanswered calls by queue
9. Distribution by length of unanswered calls
10. Inclusive SLA of answered and unanswered calls
11. Unanswered calls by key pressed (IVR menu selections)
12. Unanswered calls, by number of stints
13. All calls, by number of stints
14. Full unanswered call detail

1. Answered calls distribution per day
2. Average / minimum / maximum call lengths per day
3. Answered calls wait time distribution per day
4. Average / minimum / maximum wait times per day
5. Unanswered calls wait time distribution per day
6. Average / minimum / maximum unanswered calls wait times per day
7. Sales and contacts per day
8. Answered calls distribution per hour
9. Average / minimum / maximum call lengths per hour
10. Answered calls wait time distribution per hour
11. Average / minimum / maximum wait times per hour
12. Unanswered calls wait time distribution per hour
13. Average / minimum / maximum unanswered calls wait times per hour
14. Sales and contacts per hour
15. Answered calls distribution per day of week
16. Average / minimum / maximum call lengths per day of week
17. Answered calls wait time distribution per day of week
18. Average / minimum / maximum wait times per day of week
19. Unanswered calls wait time distribution per day of week
20. Average / minimum / maximum unanswered calls wait times per day of week
21. Sales and contacts per day of week

1. Caller ID
2. Time entered
3. Waiting time (updated in realtime)
4. Conversation time (updated in realtime)
5. Agents logged on
6. Time and extensions of last logons
7. Easy to read status panel
8. User definable rules to trigger yellow and green alarms
9. Numer of agents per queue
10. Number of ready / paused / busy on other queues / unknown agents on line
11. Number of calls waiting per queue
12. Number of inbound calls being answered
13. Number of outbound calls being made
14. Full server information
15. Last call handled by each agents (time and queue)

• Tower Server PC
• 50 extensions capacity
• 50 SIP extensions
• 48 Analog Extensions
• 48 Analog Lines
• 96 ISDN PRI Lines

• IPC7100 Wall Mount
• 100 extensions capacity
• 100 SIP extensions
• 96 Analog Extensions
• 96 Analog Lines
• 192 ISDN PRI Lines

• The XR2000 is a Trixbox Asterisk server with various combinations of telephony ports. The device may be equipped with up to 32 analog ports, up to 8 BRI (ISDN) ports and up to 4 PRI E1/T1 ports.

• Various combinations of FXS, FXO, BRI and PRI ports
• Supports SIP and IAX2 phones and trunks
• From 8 to 32 analog lines/extensions integrated into the unit
• Up to 8 BRI ports
• Up to 4 PRI (E1/T1) ports
• Supports up to 4 external Astribank (link) USB channel banks
• Up to 100 concurrent calls
• Supports auxiliary appliances (door locks, alarm systems). Available for models that feature I/O ports.
• FreePBX™ - Easy-to-use web interface for Asterisk and network setup

• The XR2000 supports up to 160 PSTN / Analog phones ports (using external Astribank units), up to 300 users and up to 120 concurrent calls.

• Hosted trixbox pbx
• Unlimited extensions
• Free Software
• No licenses fees
• 100 Mbps speed
  
  More info click here

A newer model than the 301, 501, and 601, the Polycom SoundPoint IP 430 delivers a Voice over IP telephone that seamlessly integrates with trixbox. The SoundPoint IP 430 offers the voice quality when used in handset, headset, or speakerphone mode that you've come to expect from Polycom. Provides two distinct SIP extensions in the UI, allowing you to see which extension is being called and by whom. The IP 430 has a faster processor than earlier model phones to deliver, among other benefits, a speedier boot time. The phone comes with built in dual switched 10/100 Mbps Ethernet ports and auto-sensing IEEE 802.3af PoE support.

Our most popular phone, the Polycom SoundPoint IP 501 delivers a Voice over IP telephone that seamlessly integrates with tribox. The SoundPoint IP 501 offers superb voice quality when used in handset, headset, or speakerphone mode. Provides three distinct SIP extensions in the UI, allowing you to see which line is being called and by whom.

The Polycom SoundPoint IP 550 delivers a Voice over IP telephone that seamlessly integrates with trixbox. The Polycom IP 550 SoundPoint desktop phone features Polycom?s revolutionary HD Voice? technology, which brings life-like richness and clarity to every call. The SoundPoint IP 550 desktop phone delivers advanced features and capabilities, such as shared call / bridged line appearance, busy lamp field (BLF), presence, text messaging, and buddy lists. The SoundPoint IP 550 phone also boasts an integrated XHTML micro-browser that allows users to take advantage of productivity-enhancing Web-based applications, accommodates four lines, a backlit, high resolution, easy-to-read graphical display and flexible customizations options. The Polycom IP 550 desktop phone is engineered to make installation, configuration, and upgrades as simple and efficient as possible. The phone?s built-in IEEE 802.3af PoE circuitry and a dual-port Ethernet switch enable flexible deployment options and savings on cabling expenses.

The Polycom SoundPoint IP 650 delivers a Voice over IP telephone that seamlessly integrates with trixox. The Polycom IP 650 is the first IP phone to use Polycom's revolutionary HD Voice technology that delivers voice communications of life-like richness and clarity. The SoundPoint IP 650 accommodates 6 lines in a standalone mode and up to 12 lines when equipped with SoundPoint IP Expansion Modules, as an attendant console. The phone supports shared call / bridged line appearances as well as busy lamp field (BLF) functionality that enables phone attendants to monitor and manage calls more efficiently. The SoundPoint IP 650 delivers all of its capabilities through an intuitive user interface, featuring a high-quality backlit 320x160 graphical grayscale LCD display, an easy-to-navigate menu, and a combination of dedicated keys and context-sensitive soft keys for one-button access to essential telephony features.

The Polycom SoundStation IP 4000 conference phone integrates with trixox to bring you the ultimate in IP conference phones. Whether you are conferencing with colleagues down the block or customers around the world, the SoundStation? IP 4000 delivers the same Acoustic Clarity Technology in IP-enabled telephone systems that has made Polycom the leader in circuit-switched voice conferencing.