VoiceMaster® VoIP Billing

Product Overview

VoiceMaster® is the industry’s leading VoIP billing engine which empowers service providers with all necessary tools to successfully implement a wide variety of business models. The product features advanced VoIP billing capabilities, carrier grade robustness and high scalability to meet the needs of both emerging and established telecoms and service providers. With unlimited call billing capabilities, VoiceMaster® enables providers to fine-tune their service offerings and capture the most lucrative market segments.

Key Features

• Standard and Advanced VoIP Billing Functionality
• Advanced Management of Calling Cards
• Multiple Authentication Methods
• Selection of Call Legs for Billing Purposes
• Real-time Monitoring and Alerts
• Comprehensive Reporting
• Virtual Server Partitioning
• Carrier Grade Reliability
• Modular Architecture
• Unlimited Rate Tables
• High Call Capacity

Standard and Advanced VoIP Billing Functionality

VoiceMaster® offers both standard and advanced VoIP billing functionality which enables service providers to fine tune their business models and attract the most lucrative customer segments. VoiceMaster® supports traditional call billing methods, such as initial time charges, sample interval charges, per call charges and advanced VoIP billing methods, including peak/off-peak, FlagFall, progressive billing and others.

Advanced Management of Calling Cards

VoiceMaster® features complete set of tools for managing calling cards. The product can generate unlimited number of PIN batches, manage PIN activation, deactivation and expiration, impose call restrictions based on dialed number prefix, restrict maximum call time, and others.

Multiple Authentication Methods

VoiceMaster® comes with integrated state-of-the-art RADIUS server which supports multiple user authentication methods. Depending on the business model implemented by a particular service provider, VoiceMaster® can authenticate users by their ANI, DNIS, PIN, IP address, tech-prefix, user name or a combination of those methods.

Selection of Call Legs for VoIP Billing Purposes

With VoiceMaster®, providers have the option to specify which call signals (call legs) should be used for rating and billing purposes. Because in a typical VoIP environment the equipment exchanges multiple call signals before establishing a connection between two parties, such unique functionality enables providers to better match revenues and expenses and improve profitability.

Real-time Monitoring and Alerts

To ensure early diagnostic and timely problem resolution, VoiceMaster® offers comprehensive real-time monitoring and alert capabilities. It can notify administrators via email alerts when particular events occur, such as when users sign up for services or cancel subscriptions. Additionally, administrators can monitor in real-time Web access, Radius logs, CDR extract logs, FTP logs, and others.

Comprehensive Reporting

VoiceMaster® provides comprehensive reporting capabilities which enable providers to manage their businesses more effectively. It offers multiple customizable reports including, accounting, revenue, expenses, call history by user and others.

Virtual Server Partitioning

VoiceMaster® offers virtual server partitioning functionality which enables providers to quickly grow their businesses through leveraging relationships with third parties. By partitioning a single VoIP billing server, providers can lease its functionality to multiple resellers and generate revenues via revenue splits or by charging subscriber fees, monthly fees, etc.

Carrier Grade Reliability

VoiceMaster® VoIP Billing offers improved system availability and reliability through support for redundant server configurations. Providers can set up an active and a passive billing server with periodic database replications between servers. The passive server can perform periodic status checks on the active one and can take over traffic if the latter becomes temporarily unavailable.

Modular Architecture

VoiceMaster® utilizes modular architecture which allows high degree of product customization. Service providers benefit as they have the option to hand-pick functionality that they need and tailor VoIP billing to serve better their particular business needs.

Unlimited Rate Tables

VoiceMaster® supports the creation and management of unlimited number of rate tables to ensure flexible rating and VoIP billing. Each rate table is assigned to a particular provider and used for billing of calls originated/terminated by that provider.

High Call Capacity

VoiceMaster® VoIP Billing product is offered in standard and carrier editions to address the needs of both emerging and established telecoms and service providers. The standard edition supports up to 1,000 concurrent calls, whereas the carrier edition can handle up to 4,000 concurrent calls.

Billing and Rating Features

• Ability to define call legs for billing purposes
• Support for prepaid and postpaid billing models
• Full support for RADIUS billing signals
• Unlimited number of rate tables
• Initial time, maintenance, and other charges per call
• Management of rating increments
• Support for profit per call and call discounts
• Management of call time and per call adjustments
• Automated import of provider rates

Calling Card Features

• Support for multiple account types, including Active User, Network Provider, Wholesale Client, Reseller, Corporate Client and Commission Agent
• User authentication by ANI, DNIS, PIN, IP address, tech-prefix, user name or combination of methods
• Ability to include ANI/DNIS and custom charges and taxes in IVR prompts
• Management of PINs generation, activation and deactivation
• Support for unlimited number of PINs
• Ability to deactivate accounts after certain period or date
• Import and export of PIN batches
• Management of call limit per PIN (based on time or expense)
• Support for 16 Digit PINs including special characters
• Ability to restrict users from making local, toll-free, international and other calls
• Management of calls exceeding maximum call time threshold

System Features

• Modular architecture allowing addition of enhanced services and features on-demand
• Support for multiple system users with different access privileges
• Interoperability with third party remote databases
• Support for SSL connections to the CRM web site
• Ability to search users by PIN, batch ID, account ID etc.
• Support for call simulation
• Customizable administration console

CRM Features

• Support for multiple languages on the CRM
• Choice of multiple CRM templates
• History of successful/unsuccessful calls
• Enable/disable display of ANI/Caller ID on the CRM
• Monthly statements to users via email
• Email notifications to users when they register, purchase time, change password etc.

Reporting Features

• System reports, including rates, expense, profit, actual time, expense time, revenue etc.
• Account reports, including balance, credit debit, statistics etc.
• Revenue, profit and expense reports by provider and/or termination gateway
• PIN reports, including active, used, depleted etc.
• Revenue, profit and expense reports by account and user groups
• Error messages reports
• ASR and ACD reports
• Reseller and distributor reports
• Ability to visualize report results as 2D and 3D graphs

Monitoring and Alert Features

• Monitor system processes in real-time and send alerts via email
• Support for unlimited number of account alerts
• Real-time monitoring of web access, errors, CDR extract and cleanup logs
• RADIUS logs, database load and processes monitoring
• Alerts via Email or URL upon reaching account threshold balance, user actions (sign up/cancel services or subscriptions, changes to 911 profiles etc.

Payment Features

• Support for multiple credit card and ACH processors: Authorize.net, PayPal, and ENETS
• Management of payment and processing servers from the same GUI
• Ability to manage maximum credit card charge
• Ability to manage credit cards on file
• Charge automatically credit cards on a monthly basis
• Management of credit card processing from the CRM

Calling Plan Features*

• Support for standard calling plans (no roll-over minutes)
• Support for calling plans with roll-over minutes
• Monthly limitation on calling minutes per user
• Unlimited number of calling plans
• Ability to bind calling plan to time period
• Assign calling plans by user type or area code

Custom Service Billing Features*

• Ability to assign custom service plans to users
• Support for monthly custom charges per user
• Management of custom service charges for reseller and corporate batches
• Hourly, daily, weekly and monthly flat charges
• Support for one time, minimum monthly, hardware, first DID, additional DID and other charges

Peak/Off-Peak Billing Features*

• Ability to charge different rates by time of day and/or week
• Support for different rates by date, time or on specific days
• Management of floating rate and call time adjustments
• Ability to attach time interval rules to users or area codes

* Features that are standard for VoiceMaster® Carrier Edition and optional for VoiceMaster® Standard Edition.

Technical Specifications

Dimensions

• 2U rack mount enclosure H 3.37", W 17.5", D 22"

System

• CPU: Standard Edition - Intel Pentium Dual Core, 3.4GHz; Carrier Edition - Dual Intel Xeon Dual Core 3.0GHz
• Memory: Standard Edition - 1Gb DDR2; Carrier Edition - 2Gb DDR2
• Storage: Standard Edition - 160GB; Carrier Edition - 250GB
• Ethernet: Standard Edition - One 10/100/1000 Ethernet Controller; Carrier Edition - Two 10/100/1000 Ethernet Controllers

Max Concurrent Call Capacity

• Standard Edition: 1,000*
• Carrier Edition: 4,000*

Management

• Web console (GUI)
• CLI accessible through SSH client

Operating Environment

• Operating Temperature: 32°F to 86°F (0°C to 30°C)
• Operating Humidity: 5% to 80% (non-condensing)

Power

• 100 - 240 VAC, 3.5 - 1.5 A, 50/60 Hz Auto-ranging

Weight

• Standard Edition: 30 lbs.**
• Carrier Edition: 35 lbs.**

* Actual capacity may vary depending on the business model/infrastructure in which the product is utilized and other factors.
** Estimated shipping weight. Actual weight may vary.