Services

Configuration

The best installation begins with a good plan for implementation which begins even before we arrive at your facility. All of our phone systems are configured to our client’s exact specifications and tested at our facility prior to us arriving at your facility. This limits any business interruptions which might occur if problems are encountered during the installation process. The pre-installation configuration includes setup of all extension numbers and their associated users, configuration of the dial plan for outbound dialing, configuration of any special features such as automated attendant or call groups. At this time the system will run for an extended period giving us the opportunity to detect any equipment problems with the server or telephones so that these devices can be replaced prior to installation. Once the system is configured we can test the system for proper operation.

Installation

Once a system has gone through our comprehensive in-house configuration and testing procedures the system will be ready for installation at a user site. The user site will have been surveyed by our system engineering staff to determine the following:

• There is adequate power for operation of all devices.
• There are adequate network ports for both the server and all telephone handsets.
• The TELCO lines are installed and configured as ordered.
• Internet connections, if required, are installed and operational.
• The network equipment (i.e. switches, routers, firewalls) necessary for installation are installed and configured properly.
• If PoE (power over ethernet) is used, are the switches PoE enabled?
• If a UPS or battery back up is required, is it in place and operational?

We can provide full installation service for all phone systems, network equipment, cabling and telephones. The system will be fully operational to your exact specifications before we turn it over to you for use.

We currently serving Massachusetts, Rhode Islands and New Hampshire areas and will add more states in the future.

Training

There are two types of training which are critical to the successful implementation of a telephone system from click4pbx. The first and most important is the System Administrators training. Administrator sessions are one on one to provide high level training on all functions and management of the system. The Administrator is the individual that will become the central point of contact for administrating the day-to-day operation of the phone system when required. This person will oversee basic phone system functionality such as adding or deleting users, supervising the system back-up, managing the digital receptionist schedule, password administration, and similar functions of the like. This training will give the administrator a thorough understanding of overall telephone functionality who then can assist or train other employees in the operation of installed devices.

A less intense type of training which we provide is our User training program. Sessions for users cover all phone functions to insure optimization of feature use. In User training an attendee will be trained on the various aspects on the operation of their telephone handset and associated features such as voicemail. Users will be given a brief overview of the configuration of the system installed and its intended mode of operation in their specific environment. The telephone handsets and their specific functions will be explained and how they interact with the phone system will be thoroughly explained. This includes such basic features as call hold, transfer, redial, conference, as well as advanced features such as conference bridging, call recording, and call forwarding. Each training session is limited to small groups and will be completed prior to installation of the system.

Tech Support

At click4pbx we pride ourselves on the high level of technical support services that we make available to our customers. We realize that businesses rely heavily on their telephone systems to operate their businesses and therefore give special emphasis on serviceability. It is our responsibility to provide our customers a variety of service offerings which can be custom tailored to their individual needs that will keep their telephone communications system operating at peak operating efficiency at a cost which will fit into anyone’s budget. We offer flexible service and support plans that are custom tailored to customer specific requirements. Choose from standard M-F 8-5pm to a 24/7/365 program or anywhere in between. Our service offering includes phone support with a 30-minute response time, remote on-line system support, and four-hour on-site response. We offer extended warranty programs for all of our systems that enable users the ability to extend their warranty indefinitely. If needed, we provide replacement hardware while your equipment is being repaired so that you experience little or no interruption in conducting your business as usual.

For existing customers click here.

Asterisk/trixbox Support

Click4pbx Asterisk/ trixbox support is a Premium Paid Support and Developoment company that can help you fix small or major problems that may occur in your Asterisk PBX server.

Be it writing a dialplan or a custom software for billing of any type, we can help you.

You get a yearly contract with click4pbx.com. This gives you a support team who will be available you 24/7 for a fraction of the cost you would normally pay for a full-time person to administer your servers.

Please contact our sales dept to request rates!

IP Phones Support

Do you have problems with your IP phones? Do you hear noises, static, low volumes etc ..?
We can fix all major problems! With our extensive experience in VoIP products we can support the major ip phones in the industry today including: Polycom, Cisco and Aastra.
Unlike other vendors we support our products when purchased from us!

Provisionning

Benefits to using Click4PBX Provisioning include:

• VoIP products come direct from the source
• Products are supported by a staff of VoIP Engineers 24/7
• Provisioning for leading Software Manufacturers including, Asterisk/Digium, Broadsoft, Sylantro, Sphere, and more.
• Custom provisioning, tailored to your application
• 1500+ devices per day fulfillment capabilities for those large rollouts
• Order tracking and reporting
• Complete package for on premise IP PBX setup for application and phones set to work with your service

• Branding and labeling
• Hosted provisioning services for future device changes and firmware upgrades, keep your products up to date automatically.

Networking

Our staff is experienced and trained in all aspects of computer and phone networking. We have the capability to provide your company with expertise and assistance in network configuration, planning, installation and maintenance. We offer best-in-class products from switches, routers and firewall devices to network cabling and jacks. Let our team assist you in preserving the integrity of your existing network or upgrading it to support the latest technology available. 

Our suite of services include complete TELCO and internet consulting to insure you are getting best-of-class services at competetive prices.  Our services include complete analysis of you current service offerings that includes long distance providers, dial tone providers, and your internet service providers.  We can recommend alternative vendors for service which can sometimes deliver significant savings over current offerings. 

Resellers

We welcome all new National and International Dealers!

Building your business is a lot easier when you have the right support. As a Click4PBX reseller, you can count on getting the support you need through every step of the sale. We offer a broad selection of VoIP products and services -- from home, small to large enterprise businesses -- so that you can select the resources that best fit your business requirements.

Becoming a dealer for Click4PBX gives you the ability to sell a wide range of products. Anything from IP PBX to voice over IP devices to PC based soft switches. Click4PBX strives to give you the best quality product at the lowest cost possible. The more you sell, the larger your discount becomes.

Please contact our sales department to discuss the reseller program at 617-861-4035.