Can't afford to host a Call Center Server ?
Do you have agents working across the globe ?
Looking for Call center with billing ?

The Call Center Edition offers a set of features needed for an organisation to effectively
start and manage inbound or outbound call campaigns. Unlimited ACD Queues, Unlimited call agents, comprehensive reporting, real time queue statistics, real time queue monitoring,
soft phone, skills based routing to name a few.

Benefits of a call center hosted PBX Solution from click4pbx:

No PBX Equipment

No phone system means no obsolescence, maintenance and upgrade issues and no need to tie-up an employee to maintain or coordinate outside vendors to repair or upgrade the PBX periodically.


Operations and Maintenance

click4pbx is responsible for the day-to-day operations and maintenance of your call center Hosted PBX. This includes adding new lines and changing faulty components. With a traditional PBX in your location, you would be responsible for these functions, the expenses as well as keeping an inventory of spare parts.

Reliability

click4pbx monitors the network 24 x 7 and has staff to immediately respond to alarms and equipment failures. Our staff provides complete business phone system expertise and maintenance.


Mobility

Manage your calls, messages and use your cell phone or a laptop soft phone as your business extension from anywhere using any phone or any Internet connection. With click4pbx, you can conduct business from anywhere.

Complete Hosted call center IP-PBX

• Full featured call center IP PBX.
• Rapid provisioning – no hardware to buy.
• Nothing to Install – Full remote management.
• 100 Mbps Speed.
• High Powered Intel from P4 to dual-Core and Xeon Servers.
• Your own dedicated call center server.

• No maintenance required by end user.
• System Availability Managed 24/7
• ‘On-Net' Connectivity to the Internet Backbone.

ACD QUEUES:

The intelligent ACD queuing in PBXware provides the user
with easy to create queues, wether its giving
music on hold, random announcements or even just
assigning agents to queues, PBXware's advantage is
that it provides all these complex features in an
easy to use, user friendly interface.

ACD QUEUE FEATURES

● Easy Queue Setup
● Music on Hold
● Periodic Announcements
● Agent Announcements
● Agent Whisper
● Call Recording
● Agent Auto-Fill
● Queue Statistics
● Agent Groups

RING STRATEGIES:

● Ring All - Ring all assigned phones
● Round Robin - Ring Agents in succession, one
after another
● Least Recent - The agent with the longest wait time
● Fewest Calls - The agent that has taken the least calls
● Random - Randomly distribute calls
● Round Robin Memory - Remember where we left

Queue Statistics:

Call Centre includes comprehensive queue statistics
reports. These reports will help you achieve better
customer service by forecasting call volumes, calculating
agent requirements and comparing results with
expectations.
Statistics data is opened in a separate popup window and
displays:

Queue Features:

● All calls
● Answered calls
● Unanswered calls
● Call time
● Hold time
● Queue entry
● Exit position
● Minimum time
● Maximum time
● Average time
● Total time

Agents Statistics:

● Number of calls
● Calls per minute
● Calls percentage
● Talk time
● Idle time
● Session time
● Number of hangups

Real Time Displays:

Real time queue - agent monitoring allows authorized
user to keep track of status and traffic in each queue.
Data is automatically refreshed every 3-60 seconds.
The following details are displayed:

Queue Monitoring:

● Name
● Total Calls,
● Maximum Calls
● Calls Unanswered
● Calls Waiting
● VIP Calls Waiting
Agents Monitoring
● Name
● Extension status
● Current Call
● Channel
Caller Information
● Caller ID
● Extension number
● Status
● Priority
● Channel
From monitoring location, actions such as call
transfers, call hangups and call listening are possible

Desktop Apps:

End-user Applications
Are developed for easier PBXware integration with MS
Windows Desktop. With their comfortable and
functional inteface advanced PBXware options are
used easily.
Our end-user applications include:

OPCOM:

MS Windows base application designed to play a role
of a telephone switchboard, giving user powerful softphone
tools at hand

outCALL:

Designed for integration with MS Outlook giving users
powerful tools at hand for placing and receiving calls.
User Self Care
Extension of administration interface used by the
extension owner. Through this interface users can
basically manage their own extensions and help themselves when needed

Call Recording:

Call centre allows you to record all incoming and
outgoing calls made by any extension or call agent.
Calls can be recorded in: gsm, wav, wav49 and ogg
audio format; downloaded and played back on your
desktop.
The important part of every call recording solution is
storage and easy access to historical recordings.
PBXware builds your call recordings right into your call
reports. By joining 2 major functions such as reporting
and call recording gives you the ease of clicking on a
queue/agent/caller id and see call by call all your
recorded calls. Then simply click to download.

Instant Recording:

This service records calls from the point activation
code is entered (*159). From that point, call will be
recorded until one of the parties hangs up. It is very
useful when in need to record parts of an important
call.

Call Monitor/Barge:

Real time call monitoring allows authorized user to
monitor and listen calls of one or more users/agents in
real time. It is very useful when needing insight on the
quality of the information given by call agents for example

Downloads:

PBXware Power Point Presentation click here

Live Demo is available, please contact us to request a demo!

The system is manageable via WEB interface;
Having your own dedicated call center PBX (Not shared) you're able to:

• Create and manage extensions.
• Setup your own VoIP provider or choose our recommended VoIP providers .
• Order DID local and toll free numbers from your own VoIP provider.
• You can reboot and have SSH root access to your own PBX machine.
• The best part of this , we will help on the initial setup.

	PBXware-S15	PBXware-S50	PBXware-D100	PBXware-DX150
PBXware Monthly Fee	Call for price	Call for price	Call for price	Call for price
Setup Fee	Call for price	Call for price	Call for price	Call for price
Agents Capacity	1-15	1-50	1-100	1-150
Server Type	Dell Intel P4	Dell Intel P4	Dell Dual Xeon	Dell Quad Xeon
Agent License Fees	Monthly $15/Agent	Monthly $15/Agent	Monthly $15/Agent	Monthy $15/Agent
Outbound VoIP Phone Services (Termination)
Outbound Minutes	1000 Minutes Included USA/Canada	1500 Minutes Included USA/Canada	2000 Minutes Included USA/Canada	2500 Minutes Included USA/Canada
Additional Outbound Rates	$0.0195/Min USA/Canada	$0.0195/Min USA/Canada	$0.0195/Min USA/Canada	$0.0195/Min USA/Canada
Incoming VoIP Phone Services (Origination)
Local DID Numbers	1 Included	2 Included	2 Included	2 Included
Additional DID Numbers	$2.50/Month	$2.50/Month	$2.50/Month	$2.50/Month
Incoming Minute Rates	$0.01/Min 25 channels Per DID	$0.01/Min 25 channels Per DID	$0.01/Min 25 channels Per DID	$0.01/Min 25 channels Per DID
Toll Free Numbers	1 Included	1 Included	1 Included	1 Included
Additional Toll Free Numbers	$2.50/Month	$2.50/Month	$2.50/Month	$2.50/Month
Incoming Toll Free Minute Rates	$0.049/Min 25 channels Per DID	$0.049/Min 25 channels Per DID	$0.049/Min 25 channels Per DID	$0.049/Min 25 channels Per DID
Call queue extensions
IVRs
Call Hold
Assisted Transfer
Blind Transfer
Call Parking
Follow Me
Do Not Disturb
Directed Pickup
Voicemail to your Email Inbox
Unlimited Call Queues
Meet Me Conference Center
Conference via handset
1-way Paging
Direct Paging and Intercom
Custom Music on Hold
Music on Hold included
Queue specific Music on Hold
Call Recording
Sound Manager
Fax to Email
Dial By Name Directory
Custom Time Frames
VOIP Provider
g729 codec support
Call Reporting
Call Monitoring
Call Recording
Call Barge In
Operator Comsole
Detailed Queue Statistics
Outlook
User Login

PBXware Licensing:

It is done by counting the concurrent agent queue calls, it means you may have 1000 extensions, phones, agents registered in the system but only 30 concurrent agents can operate at the same time. This is good if you have some agents that only work few hours or receives only few calls!

Costs: Monthly $15/Agent + PBXware Server Monthly Fee.

Read Policy click here

Providers Service Plan Outgoing Rates Incoming Rates Rating Pay as you go $0.019/min $0.01/min $2.50/month 25 simultaneous inbound calls Unlimited USA & Canada $23.97/month Unlimited outbound Unlimited Inbound Pay as you go $0.0144/min $7.95 /month Unlimited Inbound Pay as you go $0.007/min Unlimited Inbound $11/month Optional 20 simultaneous inbound calls Unlimited USA & Canada $22.99/month Unlimited outbound Unlimited Inbound Pay as you go $0.013/min N/A Unlimited USA & Canada $23.97/month Local: $0.01/min Domestic: $0.02/min DID $4.99/month $0.02/min Pay as you go $0.007/min N/A Unlimited USA & Canada $24.95/month Unlimited outbound Unlimited Inbound Pay as you go Lowest: $0.0029/min Average: $0.012/min $0.011/min $0.75/month International Virtual Numbers: USA South America Europe Asia N/A Low: $9.00/month High: $14.0/month

Voxbone serves the follwing countries:

• ARGENTINA
• BRAZIL
• CANADA
• CHILE
• EL SALVADOR
• MEXICO
• UNITED STATES
• AUSTRIA
• BAHRAIN
• BELGIUM
• BULGARIA
• CYPRUS
• CZECH REPUBLIC
• DENMARK
• ESTONIA
• FINLAND
• FRANCE
• GERMANY
• HUNGARY
• IRELAND
• ISRAEL
• ITALY
• LATVIA
• LITHUANIA
• LUXEMBOURG
• NETHERLANDS
• NORWAY
• POLAND
• ROMANIA
• SLOVAKIA
• SLOVENIA
• SPAIN
• SWEDEN
• SWITZERLAND
• UNITED KINGDOM
• AUSTRALIA
• NEW ZEALAND
• PAKISTAN

Power
Power: 200 watts per square foot, 1.8 megawatts,
feeds from multiple energy grids, 60 minutes UPS battery time at peak load
Connectivity
In addition to redundant dedicated connections to Tier 1 Internet backbones, our facility also has extensive availability of dark fiber and all of the major Tier 1 Internet Carriers onsite.
We are only 5ms from level3 and Cogent, thus improve the voice quality!

Security
Security: Customer 24x7 access, 24x7 security
personnel, key card/keypad access

Size
We manage one of the highest concentrations of Internet bandwidth in a single site in the US.