PBXware
Resources
Contact/Purchase
|
A real cost saving solution
PBXware incorporates an easy to use Setup Wizard to assist you to have a functional PBX in minutes. Administration is performed through Web Interface or CLI. Auto updates, system backup, provider templates, call recordings, real time call/agent monitoring are just some of advanced features offered. We also welcome and deliver custom development in a professional and affordable manner.
PBXware is offered in Business, Call Center and Multi Tenant Editions each supporting specific features maximizing performance, reliability and expandability.
Features
| Standard Features |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Tenant(s)/Resellers(s) |
One |
One |
One |
Unlimited |
| Extension(s) |
up to 120 |
up to 512 |
up to 512 |
up to 512 |
| PSTN/VoIP Trunks |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| IVR Auto Attendants |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Conferencing |
n/a |
Unlimited |
Unlimited |
Unlimited |
| Music On Hold |
Yes |
Yes |
Yes |
Yes |
| FAX over IP (FoIP) |
n/a |
Yes |
Yes |
n/a |
| Instant Messaging Server |
Yes |
Yes |
Yes |
n/a |
| Networking and Branch Support |
n/a |
Yes |
Yes |
n/a |
| Least Cost Routing |
Yes |
Yes |
Yes |
Yes |
| DIDs |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Operation Times |
Yes |
Yes |
Yes |
Yes |
| Name Directory |
Yes |
Yes |
Yes |
Yes |
| Emergency Trunks |
Yes |
Yes |
Yes |
Yes |
| Dynamic IP Support |
Yes |
Yes |
n/a |
n/a |
| Ring Groups |
Yes |
Yes |
Yes |
Yes |
| Call Recording |
n/a |
Unlimited |
Unlimited |
Unlimited |
| Call Monitor/Barge |
n/a |
Unlimited |
Unlimited |
Unlimited |
| |
| Delivery Method(s) |
SOHO |
Business |
Call Centre |
Multi Tenant |
| CD |
Yes |
Yes |
Yes |
Yes |
| Tarball |
Yes |
Yes |
Yes |
Yes |
| Appliances |
Yes |
Yes |
Yes |
Yes |
| SERVERware |
Yes |
Yes |
Yes |
Yes |
| |
| Call Centre Applications |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Queue and Agent Statistics |
n/a |
n/a |
Unlimited |
n/a |
| Real Time Queue - Agents Monitoring |
n/a |
n/a |
Unlimited |
n/a |
| Skills Based Routing |
n/a |
n/a |
Unlimited |
n/a |
| Enhanced ACD Queues |
n/a |
n/a |
Unlimited |
n/a |
| Call Agents |
n/a |
n/a |
Unlimited |
n/a |
| |
| Billing |
SOHO |
Business |
Call Centre |
Multi Tenant |
| CDRs |
n/a |
Yes |
Yes |
Yes |
| Real Time Telephony Billing |
n/a |
Optional |
Optional |
Optional |
| |
| System Administration |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Sessions |
Yes |
Yes |
Yes |
Yes |
| Web Browser Administration |
Yes |
Yes |
Yes |
Yes |
| Role Based Administration |
Yes |
Yes |
Yes |
Yes |
| Services Permissions |
n/a |
Yes |
Yes |
Yes |
| MultiSite Administration |
n/a |
Yes |
Yes |
n/a |
| |
| Setup and Configuration |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Unimited Expandability |
Yes |
Yes |
Yes |
n/a |
| System Setup Wizard |
Yes |
Yes |
Yes |
n/a |
| Phones Auto Configuration/Provisioning |
Yes |
Yes |
Yes |
Yes |
| Trunks Auto Configuration |
Yes |
Yes |
Yes |
Yes |
| System Locality |
Yes |
Yes |
Yes |
Yes |
| Service Providers Templates |
Yes |
Yes |
Yes |
Yes |
| Directory Services |
n/a |
n/a |
Available |
n/a |
| |
| End User Applicatons |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Operator Console |
n/a |
One |
One |
n/a |
| outCALL -Outlook Integration |
Optional |
Optional |
Optional |
n/a |
| User Self Care |
Yes |
Yes |
Yes |
Yes |
| |
| Enhanced Services |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Follow Me |
n/a |
Yes |
Yes |
Yes |
| Group Hunt |
n/a |
Yes |
Yes |
Yes |
| Call Forwarding |
n/a |
Yes |
Yes |
Yes |
| Do Not Disturb |
n/a |
Yes |
Yes |
Yes |
| Caller ID |
n/a |
Yes |
Yes |
Yes |
| Last Caller |
n/a |
Yes |
Yes |
Yes |
| Call Park |
n/a |
Yes |
Yes |
Yes |
| Instant Recording |
n/a |
n/a |
Yes |
n/a |
| Paging/Intercom |
n/a |
Yes |
Yes |
n/a |
| Remote Access |
n/a |
Yes |
Yes |
Yes |
| |
| Customisation & Reliability |
SOHO |
Business |
Call Centre |
Multi Tenant |
| System Sound Administration |
Yes |
Yes |
Yes |
Yes |
| Services Monitoring |
Yes |
Yes |
Yes |
Yes |
| System Backup |
Yes |
Yes |
Yes |
Yes |
| Powerful Reporting |
Yes |
Yes |
Yes |
Yes |
| Custom Extensions |
Yes |
Yes |
Yes |
Yes |
| |
| Voicemail |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Enhanced Voicemail |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Operator/Exit Digit |
Yes |
Yes |
Yes |
Yes |
| Unified Messaging |
Yes |
Yes |
Yes |
Yes |
| TimeZones Support |
Yes |
Yes |
Yes |
Yes |
| Voicemail Groups |
Yes |
Yes |
Yes |
Yes |
| |
| Optional Features |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Scalability |
n/a |
Unlimited |
Unlimited |
n/a |
| |
| Product/Customer Support |
SOHO |
Business |
Call Centre |
Multi Tenant |
| Firmware Updates |
Yes |
Yes |
Yes |
Yes |
| Customer Support |
Standard, Enhanced or Emergency |
Standard, Enhanced or Emergency |
Standard, Enhanced or Emergency |
Standard, Enhanced or Emergency |
| Comprehensive Documentation |
Yes |
Yes |
Yes |
Yes |
| |
|
