PBXware is a scalable PBX solution featuring a range of traditional telephony and emerging VOIP technologies. The creation of national/global voice networks and a full range of PSTN and VOIP technologies is supported. Least cost routing, Enhanced Voicemail, ACD Queues, IVR Auto Attendants, Conference Bridges , Music on Hold and much more... a real cost
saving in a fully featured PBX solution!

PBXware is delivered in CD, tarball, appliance or VPS formats each supporting an easy to
use Setup Wizard allowing setup of a  fully functional PBX in minutes.  Administration is performed through included Web Interface or CLI. Auto updates, system backup, provider templates,  call recordings, real time call monitoring are just some of advanced features included.
PBXware offers flexibility, performance, delivery methods, technologies, easy to use yet extremely advanced features not found at any competitors offerings. Should you found
same features set elsewhere we would like to hear from you.

Benefits

• Scalable proven solution!
• TurnKey Solution!
• Easy to setup and use.
• Wide range of supported handsets!
• Superior Support!
• Flexible platforms and delivery!
• Legacy Compability
• Lower Costs
• Easy Moves
• Higher Productivity
• Reduced Maintenance Costs
• Flexible Hardware Platforms

Features

Standard Features	SOHO	Business	Call Centre	Multi Tenant
Tenant(s)/Resellers(s)	One	One	One	Unlimited
Extension(s)	up to 120	up to 512	up to 512	up to 512
PSTN/VoIP Trunks	Unlimited	Unlimited	Unlimited	Unlimited
IVR Auto Attendants	Unlimited	Unlimited	Unlimited	Unlimited
Conferencing	n/a	Unlimited	Unlimited	Unlimited
Music On Hold	Yes	Yes	Yes	Yes
FAX over IP (FoIP)	n/a	Yes	Yes	n/a
Instant Messaging Server	Yes	Yes	Yes	n/a
Networking and Branch Support	n/a	Yes	Yes	n/a
Least Cost Routing	Yes	Yes	Yes	Yes
DIDs	Unlimited	Unlimited	Unlimited	Unlimited
Operation Times	Yes	Yes	Yes	Yes
Name Directory	Yes	Yes	Yes	Yes
Emergency Trunks	Yes	Yes	Yes	Yes
Dynamic IP Support	Yes	Yes	n/a	n/a
Ring Groups	Yes	Yes	Yes	Yes
Call Recording	n/a	Unlimited	Unlimited	Unlimited
Call Monitor/Barge	n/a	Unlimited	Unlimited	Unlimited
Delivery Method(s)	SOHO	Business	Call Centre	Multi Tenant
CD	Yes	Yes	Yes	Yes
Tarball	Yes	Yes	Yes	Yes
Appliances	Yes	Yes	Yes	Yes
SERVERware	Yes	Yes	Yes	Yes
Call Centre Applications	SOHO	Business	Call Centre	Multi Tenant
Queue and Agent Statistics	n/a	n/a	Unlimited	n/a
Real Time Queue - Agents Monitoring	n/a	n/a	Unlimited	n/a
Skills Based Routing	n/a	n/a	Unlimited	n/a
Enhanced ACD Queues	n/a	n/a	Unlimited	n/a
Call Agents	n/a	n/a	Unlimited	n/a
Billing	SOHO	Business	Call Centre	Multi Tenant
CDRs	n/a	Yes	Yes	Yes
Real Time Telephony Billing	n/a	Optional	Optional	Optional
System Administration	SOHO	Business	Call Centre	Multi Tenant
Sessions	Yes	Yes	Yes	Yes
Web Browser Administration	Yes	Yes	Yes	Yes
Role Based Administration	Yes	Yes	Yes	Yes
Services Permissions	n/a	Yes	Yes	Yes
MultiSite Administration	n/a	Yes	Yes	n/a
Setup and Configuration	SOHO	Business	Call Centre	Multi Tenant
Unimited Expandability	Yes	Yes	Yes	n/a
System Setup Wizard	Yes	Yes	Yes	n/a
Phones Auto Configuration/Provisioning	Yes	Yes	Yes	Yes
Trunks Auto Configuration	Yes	Yes	Yes	Yes
System Locality	Yes	Yes	Yes	Yes
Service Providers Templates	Yes	Yes	Yes	Yes
Directory Services	n/a	n/a	Available	n/a
End User Applicatons	SOHO	Business	Call Centre	Multi Tenant
Operator Console	n/a	One	One	n/a
outCALL -Outlook Integration	Optional	Optional	Optional	n/a
User Self Care	Yes	Yes	Yes	Yes
Enhanced Services	SOHO	Business	Call Centre	Multi Tenant
Follow Me	n/a	Yes	Yes	Yes
Group Hunt	n/a	Yes	Yes	Yes
Call Forwarding	n/a	Yes	Yes	Yes
Do Not Disturb	n/a	Yes	Yes	Yes
Caller ID	n/a	Yes	Yes	Yes
Last Caller	n/a	Yes	Yes	Yes
Call Park	n/a	Yes	Yes	Yes
Instant Recording	n/a	n/a	Yes	n/a
Paging/Intercom	n/a	Yes	Yes	n/a
Remote Access	n/a	Yes	Yes	Yes
Customisation & Reliability	SOHO	Business	Call Centre	Multi Tenant
System Sound Administration	Yes	Yes	Yes	Yes
Services Monitoring	Yes	Yes	Yes	Yes
System Backup	Yes	Yes	Yes	Yes
Powerful Reporting	Yes	Yes	Yes	Yes
Custom Extensions	Yes	Yes	Yes	Yes
Voicemail	SOHO	Business	Call Centre	Multi Tenant
Enhanced Voicemail	Unlimited	Unlimited	Unlimited	Unlimited
Operator/Exit Digit	Yes	Yes	Yes	Yes
Unified Messaging	Yes	Yes	Yes	Yes
TimeZones Support	Yes	Yes	Yes	Yes
Voicemail Groups	Yes	Yes	Yes	Yes
Optional Features	SOHO	Business	Call Centre	Multi Tenant
Scalability	n/a	Unlimited	Unlimited	n/a
Product/Customer Support	SOHO	Business	Call Centre	Multi Tenant
Firmware Updates	Yes	Yes	Yes	Yes
Customer Support	Standard, Enhanced or Emergency	Standard, Enhanced or Emergency	Standard, Enhanced or Emergency	Standard, Enhanced or Emergency
Comprehensive Documentation	Yes	Yes	Yes	Yes

Call Center Features:

ACD QUEUES:

The intelligent ACD queuing in PBXware provides the user
with easy to create queues, wether its giving
music on hold, random announcements or even just
assigning agents to queues, PBXware's advantage is
that it provides all these complex features in an
easy to use, user friendly interface.

ACD QUEUE FEATURES:

● Easy Queue Setup
● Music on Hold
● Periodic Announcements
● Agent Announcements
● Agent Whisper
● Call Recording
● Agent Auto-Fill
● Queue Statistics
● Agent Groups

RING STRATEGIES:

● Ring All - Ring all assigned phones
● Round Robin - Ring Agents in succession, one
after another
● Least Recent - The agent with the longest wait time
● Fewest Calls - The agent that has taken the least calls
● Random - Randomly distribute calls
● Round Robin Memory - Remember where we left

Queue Statistics:

Call Centre includes comprehensive queue statistics
reports. These reports will help you achieve better
customer service by forecasting call volumes, calculating
agent requirements and comparing results with
expectations.
Statistics data is opened in a separate popup window and
displays:

Queue Features:

● All calls
● Answered calls
● Unanswered calls
● Call time
● Hold time
● Queue entry
● Exit position
● Minimum time
● Maximum time
● Average time
● Total time

Agents Statistics:

● Number of calls
● Calls per minute
● Calls percentage
● Talk time
● Idle time
● Session time
● Number of hangups

Real Time Displays:

Real time queue - agent monitoring allows authorized
user to keep track of status and traffic in each queue.
Data is automatically refreshed every 3-60 seconds.
The following details are displayed:

Queue Monitoring:

● Name
● Total Calls,
● Maximum Calls
● Calls Unanswered
● Calls Waiting
● VIP Calls Waiting
Agents Monitoring
● Name
● Extension status
● Current Call
● Channel
Caller Information
● Caller ID
● Extension number
● Status
● Priority
● Channel
From monitoring location, actions such as call
transfers, call hangups and call listening are possible

Desktop Apps:

End-user Applications
Are developed for easier PBXware integration with MS
Windows Desktop. With their comfortable and
functional inteface advanced PBXware options are
used easily.
Our end-user applications include:

GLOCOM
gloCOM is a global communication product that allows placing calls with single mouse click, external end points monitoring, sending and receiving of sms messages and faxes, client chat, VPN (Virtual Private Networking), noise reduction and sound filtering and system GUI administration. Current Features:

• Transfer calls directly to: Extensions, Conferences, Queues, IVRs, Voicemails, Parking, Remote Destinations
• Calls parking
• Integrated soft phone six lines
• Voice mail indicator for operator extension
• Operator actions: Answer, Hold, Transfer (Blind and Supervised), Park, Dial and Redial
• Conference Calling
• Blind or supervised transfer
• Transfer directly to voice mail
• Interfaces with standard system extensions or included soft phone
• Handle calls using simple intuitive point and click interface or keyboard shortcuts
• Busy lamp fields status
• Caller ID & Call Status display
• Calls-in-Process display
• View of Operator and System calls
• One-Button Blind and Supervisor transfers
• Integrated search and direct dialing
• Chat
• VPN client
• Monitor/ barge in
• Record calls
• Monitor queues, extensions, etc..

High-quality desktop business VOIP telephone!

Please note that the price of all of our phones includes the necessary configuration to use them with your pbxware. We do the work for you, so just plug them in and you're done!

A newer model than the 301, 501, and 601, the Polycom SoundPoint IP 430 delivers a Voice over IP telephone that seamlessly integrates with PBXware. The SoundPoint IP 430 offers the voice quality when used in handset, headset, or speakerphone mode that you've come to expect from Polycom. Provides two distinct SIP extensions in the UI, allowing you to see which extension is being called and by whom. The IP 430 has a faster processor than earlier model phones to deliver, among other benefits, a speedier boot time. The phone comes with built in dual switched 10/100 Mbps Ethernet ports and auto-sensing IEEE 802.3af PoE support.

Our most popular phone, the Polycom SoundPoint IP 501 delivers a Voice over IP telephone that seamlessly integrates with PBXware. The SoundPoint IP 501 offers superb voice quality when used in handset, headset, or speakerphone mode. Provides three distinct SIP extensions in the UI, allowing you to see which line is being called and by whom.

The Polycom SoundPoint IP 550 delivers a Voice over IP telephone that seamlessly integrates with PBXware. The Polycom IP 550 SoundPoint desktop phone features Polycom?s revolutionary HD Voice? technology, which brings life-like richness and clarity to every call. The SoundPoint IP 550 desktop phone delivers advanced features and capabilities, such as shared call / bridged line appearance, busy lamp field (BLF), presence, text messaging, and buddy lists. The SoundPoint IP 550 phone also boasts an integrated XHTML micro-browser that allows users to take advantage of productivity-enhancing Web-based applications, accommodates four lines, a backlit, high resolution, easy-to-read graphical display and flexible customizations options. The Polycom IP 550 desktop phone is engineered to make installation, configuration, and upgrades as simple and efficient as possible. The phone?s built-in IEEE 802.3af PoE circuitry and a dual-port Ethernet switch enable flexible deployment options and savings on cabling expenses.

The Polycom SoundPoint IP 650 delivers a Voice over IP telephone that seamlessly integrates with PBXware. The Polycom IP 650 is the first IP phone to use Polycom's revolutionary HD Voice technology that delivers voice communications of life-like richness and clarity. The SoundPoint IP 650 accommodates 6 lines in a standalone mode and up to 12 lines when equipped with SoundPoint IP Expansion Modules, as an attendant console. The phone supports shared call / bridged line appearances as well as busy lamp field (BLF) functionality that enables phone attendants to monitor and manage calls more efficiently. The SoundPoint IP 650 delivers all of its capabilities through an intuitive user interface, featuring a high-quality backlit 320x160 graphical grayscale LCD display, an easy-to-navigate menu, and a combination of dedicated keys and context-sensitive soft keys for one-button access to essential telephony features.

The Polycom SoundStation IP 4000 conference phone integrates with PBXware to bring you the ultimate in IP conference phones. Whether you are conferencing with colleagues down the block or customers around the world, the SoundStation? IP 4000 delivers the same Acoustic Clarity Technology in IP-enabled telephone systems that has made Polycom the leader in circuit-switched voice conferencing.

Many small businesses have multiple locations or are expanding into more locations.
For instance, the main or original location was established and as the business grows,
another location is added in a different area in order to better serve customers and offer more convenience. Using the PBXware at the main business location and a router/ switch
at the remote location provide an affordable way to link sites together; upgrade both voice and data services for the entire company; and improve customer service at each location.

Live Demo is available, please contact us to request a demo!