IP PBX - Click4PBX Hosted PBX for business
  voip company pbx products asterisk support voip pbx quote contacts
Trixbox Hosted
Main
Features
Screen shots
How It works
Plans
Get started
IP Phones
VoIP Providers
Infrastructure

Business Voip Providers
Business VoIP


 

trixbox hosted ip pbx

trixbox hosted

Standard Features

  • ADSI On-Screen Menu System
  • Alarm Receiver
  • Append Message
  • Authentication
  • Automated Attendant
  • Blacklists
  • Blind Transfer
  • Call Detail Records
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Monitoring
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Retrieval
  • Call Routing (DID & ANI)
  • Call Snooping
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Caller ID Blocking

 

 Standard Features
  • Caller ID on Call Waiting
  • Calling Cards
  • Conference Bridging
  • Sugar CRM
  • Database Store / Retrieve
  • Database Integration
  • Dial by Name
  • Direct Inward System Access
  • Distinctive Ring
  • Distributed Universal Number Discovery (DUND™)
  • Do Not Disturb
  • E911
  • ENUM
  • Fax Transmit and Receive (3rd Party OSS Package)
  • Flexible Extension Logic
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Local and Remote Call Agents
  • Macros
  • Music On Hold
  • Music On Transfer:
    • - Flexible Mp3-based System
    • - Random or Linear Play
    • - Volume Control
Standard Features
  • Privacy
  • Open Settlement Protocol (OSP)
  • Overhead Paging
  • Protocol Conversion
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions
  • Route by Caller ID
  • SMS Messaging
  • Spell / Say
  • Streaming Media Access
  • Supervised Transfer
  • Talk Detection
  • Text-to-Speech (via Festival)
  • Three-way Calling
  • Time and Date
  • Transcoding
  • Trunking
  • VoIP Gateways
Customisation & Reliability
  • Services Monitoring
  • Sounds Administration
  • System Alarms
  • System Backup
  • Module Updates
  • Powerful Reporting
  • Custom Extensions
System Administration
  • Administration Sessions
  • Web Browser Administration
  • Role Based Administration
 Voicemail
  • Unlimited Enhanced Voicemail
  • Operator/Exit Digit
  • Unified Messaging
  • Visual Indicator for Message Waiting
  • Stutter Dialtone for Message Waiting
  • Voicemail to email
  • Voicemail Groups
  • Web Voicemail Interface
Setup and Configuration
  • Phones Auto Provisioning
  • Trunks Auto Configuration
  • Service Providers Templates
  • Available Directory Services
 Scalability
  • Zero latency
  • Uses commodity Ethernet hardware
  • Voice-over IP
  • Allows for integration of physically separate installations
  • Uses commonly deployed data connections
  • Allows a unified dialplan across multiple offices
Protocols
  • IAX™ (Inter-Asterisk Exchange)
  • H.323
  • SIP (Session Initiation Protocol)
  • MGCP (Media Gateway Control Protocol
  • SCCP (Cisco® Skinny®)
 Codecs
  • ADPCM
  • G.711 (A-Law & µ-Law)
  • G.722
  • G.723.1 (pass through)
  • G.726
  • G.729 (through purchase of a commercial license)
  • GSM
  • iLBC
  • Linear
  • LPC-10
  • Speex
End User Applications
  • Hudlite Operator
  • ASTassistant Operator
  • Outlook Integration
  • User Self Care
 Call Centre Applications (optional)
  • Unlimited Queue and Agent Statistics
  • Unlimited Real Time Queue - Agents Monitoring
  • Unlimited Skills Based Routing
  • Unlimited Enhanced ACD Queues
  • Unlimited Call Agents

ASTassistant

assistant

- Call History
- Chat with other local ASTassistant users
- Extension and User/Device Listing and Availability
- Roll Over Active Extension to See Call Detail
- Remotely Hang-up Extension
- Drag Active Extensions to a live Meetme Conference
- Drag Active Call to Queue
- Contact List (drag able from call history and Outlook 2003/2007
- Incoming/Outgoing Call Notification via Pop-Up
- Click to dial on Extensions/Contacts/Call History/Input Box
- Ability to set DND/Call Forwarding
- Ability to see if other Extentions are DND
- List and Manage Meetme Conferences
- List and Manage Channels
- List Calls on Hold
- List Queues/Agents/Caller Statistics
- Shows Number of Voicemails New/Old
- Configure Optional CallerID from Web Page
- Hide Application to System Tray
- Transfer Active Call from Configured Extension
- Use ChannelSpy
- Record Calls (Automatic or Manual)
- Compatible with Asterisk 1.2 and Asterisk 1.4
- Show a URL for an incoming/outgoing call with DID or CallerID. Great for searches.
- Change Day/Night Services
-See if there are new messages for any Voice Mail Boxes on the System
- See call forwarding of all extensions and make changes to them
- See when a custom extension is dialed out to and connected.
- Ability to pull additional config file from TFTP server (Windows Only)
- Export your contacts to FreePBX format

Hudlite

trixbox hudlite

 

Queue Metrics Call Center Reporting

 

Total Calls:

  1. Total number of calls processed
  2. Percentage of answered calls, per run
  3. Percentage of lost calls, per run
  4. Multi-stint calls processed

 

 

Answered calls:

  1. Number of calls
  2. Total call length
  3. Average call length
  4. Average call waiting
  5. Minimum/maximum call length
  6. Minimum/maximum call waiting
  7. Total call duration
  8. Total waiting time
  9. Agents on queue
  10. Numer of call taken per agent
  11. Service level agreement
  12. Disconnection causes
  13. Transfers
  14. Answered calls by queue
  15. Answered call, by direction (inbound/outbound)
  16. Answered call, by number of call stints
  17. Extensive call and stint detail
Unanswered calls:
  1. Number of unanswered calls
  2. Average time before disconnection
  3. Minimum/maximum time before disconnection
  4. Total cumulated time before disconnection
  5. Average position at disconnection
  6. Minimum/maximum position at disconnection
  7. Disconnection causes
  8. Unanswered calls by queue
  9. Distribution by length of unanswered calls
  10. Inclusive SLA of answered and unanswered calls
  11. Unanswered calls by key pressed (IVR menu selections)
  12. Unanswered calls, by number of stints
  13. All calls, by number of stints
  14. Full unanswered call detail
Call distribution:
  1. Answered calls distribution per day
  2. Average / minimum / maximum call lengths per day
  3. Answered calls wait time distribution per day
  4. Average / minimum / maximum wait times per day
  5. Unanswered calls wait time distribution per day
  6. Average / minimum / maximum unanswered calls wait times per day
  7. Sales and contacts per day
  8. Answered calls distribution per hour
  9. Average / minimum / maximum call lengths per hour
  10. Answered calls wait time distribution per hour
  11. Average / minimum / maximum wait times per hour
  12. Unanswered calls wait time distribution per hour
  13. Average / minimum / maximum unanswered calls wait times per hour
  14. Sales and contacts per hour
  15. Answered calls distribution per day of week
  16. Average / minimum / maximum call lengths per day of week
  17. Answered calls wait time distribution per day of week
  18. Average / minimum / maximum wait times per day of week
  19. Unanswered calls wait time distribution per day of week
  20. Average / minimum / maximum unanswered calls wait times per day of week
  21. Sales and contacts per day of week

Agents:

  1. Number of available agents
  2. Total agent time
  3. Average agent time
  4. Minimum/ maximum agent session duration
  5. Agent availability
  6. Agent time on pause
  7. Billable and not-billable agent time
  8. Sessions and pauses per agent
  9. Average session duration per agent
  10. Average pause duration per agent
  11. Pauses per session ratio
  12. Percentage of time spent on pause
  13. Average pauses per session
  14. Answered calls (number, average duration, percentage of total) per agent
  15. Answered calls per service group
  16. Answered calls per agent location
  17. Full agent session details
  18. Full agent pause details
  19. Full agent session history (sessions and pauses combined)
Realtime center analysis:
  1. Caller ID
  2. Time entered
  3. Waiting time (updated in realtime)
  4. Conversation time (updated in realtime)
  5. Agents logged on
  6. Time and extensions of last logons
  7. Easy to read status panel
  8. User definable rules to trigger yellow and green alarms
  9. Numer of agents per queue
  10. Number of ready / paused / busy on other queues / unknown agents on line
  11. Number of calls waiting per queue
  12. Number of inbound calls being answered
  13. Number of outbound calls being made
  14. Full server information
  15. Last call handled by each agents (time and queue)

Live demo :

To access QM, just go to http://demo.loway.ch/queuemetrics-livedemo and enter the following credentials:

  • Username: demo
  • Password: demo
If you want to see a visitor page, log in as:
  • Username: visitor
  • Password: visitor
If you want to see an agent's page (action buttons not working), log in as:
  • Username: agent/101
  • Password: 101

queuemetrics

 

 

 
Company  |    Products    |    Solutions    |    Services      |    VoIP Store      |    Contacts


© 2005 click4pbx. All Rights Reserved