About US

We are dedicated to providing quality PBX systems to small- to mid-sized businesses that are ready to take advantage of the latest advances in telephony that allowed for the development of our economical, feature rich, and easy to use solutions.

We're committed to providing you excellent service and support, unmatched in the industry. It's the key to our success, and yours.

New features are constantly being introduced through Customer First to stay on top of demanding industry challenges and changes. In an industry where change is constant, we also rely heavily on your feedback to make sure customer concerns and ideas are being heard and addressed.

Of course, all click4pbx products are backed by our outstanding customer support.

At Click4pbx we believe the key to the best business relationships is a thorough understanding our customers' needs, priorities and expectations. We also believe that satisfied customers are the result of providing prompt, dependable, worthwhile service. We shall always strive to deliver innovative products and state-of-the-art technologies that meet the ever-changing requirements of our customers.

We are devoted to providing our customers IP PBX solutions at affordable prices.

Click4PBX designs, manufacturers, installs, and provides on-going technical support for business telephone systems in Massachusetts. We pride ourselves on being innovative in our feature offerings and solutions, while maintaining interoperability with industry standard devices. Our IP-PBX’s provide full-featured, yet affordable, solutions for businesses ranging from sole proprietorships to large corporations with an emphesis on small to medium businesses.

It is our belief that every business, regardless of size, should have the opportunity to leverage their communications platform by utilizing the most current technology. By concentrating on IP telephony solutions,  we have the flexibility to offer customer and industry specific solutions that have been designed from the ground up to take advantage of all the latest in technology. Our company focuses on bringing useable features to the market that dynamically change the way businesses communicate.  The telephone system is the most used piece of business equipment today and is the most ignored.  Just imagine your company using computers that were 10 years old!

We have provided networking solutions and support to companies nationwide. With the integration of voice and data into a single network platform, it is of great importance that your telephone provider possess a comprehensive knowledge of computer networking. Click4PBX is better suited to provide quality IP telephony solutions and preserve and improve your current network performance. Why gamble with your network integrity when our team can provide you with both network and phone system expertise?

" Infonetics Research estimates that North American VoIP Service providers will spend $78.6 billion per year on infrastructure and systems by 2010 "

Why buy from us ?

Whether you are buying a PBX system, or, any of our other product lines, doing business with us is easy. We have an incredible amount of knowledge on IP PBX systems, and, accessories for those systems. Buying from us provides advantages over buying from other pbx resellers and distributors, or even the manufactures themselves. Those advantages include:

• We provide front line technical support to resellers. Buying a phone system is not the same as buying most other items. You need a supplier to have detailed technical knowledge to provide your customers with top notch service. Some suppliers of pbx systems sell thousands of products, limiting their knowledge of any specific product. We have better product knowledge and unique incite into add ons and accessories. This ends up meaning a savings of time and money to you.
• We can load correct firmware onto IP phones. IP phones almost never ship with the correct firmware for use with any pbx system. This means, you will have to update them by setting up a TFTP server and loading the firmware yourself. On some IP phones, this can easily be a 15 minute process per phone.
• Our shipping rates are typically lower than those of others
• There are no import or customs delays and hassles as there can be ordering from Canada.
• For On Hold Plus products, we have a large inventory. Whether you need 1 or 100, we can ship the product.
• We can help you with auto attendant recordings, message on hold recordings, voicemailbox greetings, etc.
• We provide online ordering and tracking.
• We can blind ship items for you if you do not have or want to have inventory. We can have your company name as the return address so that it appears you are making the shipment.
• We can provide assistance with product selection and options.
• We offer value added services such as marketing, remote support, and much more.
• If you are a web based business, we can help you gain search engine exposure and we can provide you with an inventory feed.
• We can help you find qualified wiring contractors or local installers when necessary.

Industries

Legal Solutions

Click4PBX recognizes the importance of communication in the legal marketplace. With that in mind, Click4PBX developed a complete phone system specifically for the legal market. The LAW-TEL platform concentrates on useable features for law firms and delivers them in a single platform. These features include an unlimited conference service, call recording, dictation service and automated billing of time in one easy-to-use solution.

Firms will also have the capability to easily set up virtual offices for:

• Temporary offices
• Home-based employees
• Extended travel

These virtual offices will have all the features and capabilities of the home office. Calls can also be placed back through the home office for local or long-distance calling thereby consolidating phone use.

Real Estate Solutions

Running a successful real estate concern is an arduous task. The management of information and communication that is flowing through the company is critical to success or failure. Accessibility of agents and the ability for clients to access listing information any time from anywhere is a must in today’s competitive market. With Our PBX solutions you will be able to connect multiple offices and home-based agents seamlessly together using high-speed internet connections. Click4PBX delivers a platform that provides effortless, quick dissemination of information from anywhere in the world at anytime. Create loyalty and maintain a steady flow of new referrals from improving the experience of everyone who comes in contact with your company. Some of the tools that will differentiate you from the market are:

• Digital receptionist: Agents and clients have access listing information 24/7
• Follow Me: Automatic tracking of mobile agents
• Virtual Office: Full functionality for agents who work from home
• Call Recording: Record conversations for future reference
• Text Message Alerts: Immediate notification to mobile devices of system voicemail with Caller ID info, time called, etc.

Insurance Solutions

It can be argued that the insurance industry uses the phone more than any other business group. In this competitive arena, being knowledgeable about the client and serving them quickly and efficiently is key. With call center features like automated call distribution, call groups, hunt groups, paging groups and Caller ID your business will be equipped the tools to provide unmatched customer service. In addition, by utilizing computer telephony integration (CTI), your agents CRM package will automatically be launched based on incoming Caller ID, providing them with client data for the call, more effective interaction and the ability to keep their files updated.

Health Care Solutions

In the health care profession, documentation of patient data is now more critical than ever. With enhanced features such as call recording and phone manager, a health care concern can record patient calls and dictate messages regarding those calls. This provides immediate documentation while the information is still fresh. That data can then be stored in the call detail reports or exported into a data file for safekeeping. This provides a seamless client file including voice and print data and a more accurate record of patient interaction.

In addition, with the mobility often needed in the health care industry, features such as Wireless IP phones and text message alerts for voicemail provide quick notification of messages, a critical component in the health care business.

Education Solutions

Click4PBX’s solutions for education provide reliable, converged communications that improve the way students, parents, educators and administrators interact and function. Incoming call management gives educators the option of a single point of contact for incoming calls to free up staff and/or the ability to establish ring groups for targeted call handling management. With integrated phone menus in the digital receptionist feature, course schedules, course registration, payments and event and weather announcements can be easily established and managed in this easy-to-use platform.

In addition, our solution provides mobility and flexibility to educators as they switch, move or add classrooms and move throughout the campus based on “plug and play”, “log-in” and wireless technologies that are standard in Our telephone systems. Administrators, educators and teachers no longer have to be tied to a single location to receive calls and selected individuals can also be equipped with wireless phones that make them immediately accessible by phone at all times. Text message alerts for voicemail can be sent to devices to provide quicker notification of messages that are critical in the campus and district environment.

Small Business Solutions

Small businesses are the backbone of the economy. Click4PBX understands that budgets are sometimes stretched and that most small business cannot afford a full time technical staff. With our easy to use and manage IP PBX solutions, any small business from 1-50 employees can enjoy the benefits of IP technology without breaking the bank.

With our small business solutions, companies enjoy the many benefits of IP-PBX technology including an digital receptionist feature, virtual office functionality, text message alerts and follow me features. This allows small business owners to feel confident to be mobile without sacrificing the ability to service their client base.

Fact Sheet